Terms of service
1. Who we are
Facktum is a registered trade name of Excel Solutions LLC, a Colorado company ("we", "us"). You can reach us at support@facktum.com for help, billing@facktum.com for billing, and privacy@facktum.com for privacy and data requests.
2. The service
Facktum helps professionals review medical records. Your documents stay on your Mac. When you choose to have pages read online, or build Case Intelligence, the pages concerned are sent to our servers and processing providers, processed, and deleted from our servers within 24 hours. Results are stored on your Mac.
3. Your account and key
Your Facktum key identifies your account. Keep it confidential and do not share it. You are responsible for use of the service with your key. Tell us at once at support@facktum.com if you believe it has been exposed, and we will replace it.
4. Plans, billing and renewal
Subscriptions are billed in advance through Stripe, monthly or every six months, at the prices shown when you subscribe. A subscription renews automatically until you cancel it. You can cancel at any time in the customer portal or by writing to billing@facktum.com; access continues until the end of the period you have paid for. We may change prices with at least 30 days' notice before your next renewal. Prices do not include taxes; where taxes apply, they are added at checkout.
5. Credits
Credits pay for reading a case: 1 credit is 1 page, charged once per case when you build Case Intelligence. Uploading documents and reading pages online do not use credits. A subscription includes 1,000 credits a month; unused subscription credits carry over for one month. Credits bought separately stay available while your subscription runs. When a subscription ends, all remaining credits, including purchased credits, expire. Credits have no cash value and cannot be transferred.
6. Refunds
Payments are non-refundable. You can cancel at any time: cancelling stops the next renewal, and your access and credits continue until the end of the period you have paid for. We do not refund partial periods or unused credits, except where the law requires it.
7. Medical records and protected health information
Facktum is used for independent medical examinations and record reviews carried out with the patient's written authorization. You confirm that, for every case you process with Facktum, you hold the patient's signed authorization (such as a HIPAA authorization) or another legal basis that permits the records to be disclosed and processed for the review, including by the service providers that run Facktum. Do not send patient records to us by email.
8. Your professional judgment
Facktum assists your review; it does not give medical or legal advice. Extracted text, classifications, timelines and proposed findings can contain errors. Check them against the source pages, which Facktum keeps linked for that purpose. You remain responsible for your opinions, reports and testimony.
9. Acceptable use
Do not use Facktum unlawfully, share or resell your key, interfere with or overload the service, or try to reverse engineer, bypass or misuse its security, credits or limits.
10. Ownership
You keep all rights in your documents, notes and findings. We own Facktum, its software and its content, and grant you a personal, non-transferable licence to use it while your account is in good standing.
11. Availability and changes
Facktum is in a limited pilot. We work to keep it available but do not guarantee uninterrupted service, and we may change or discontinue features.
12. Disclaimers and limitation of liability
To the extent the law allows, Facktum is provided "as is" and "as available", without warranties beyond those stated in these terms. To the extent the law allows, we are not liable for indirect, incidental, special or consequential losses, or for lost profits, revenue or data, and our total liability for any claim relating to Facktum is limited to the fees you paid us in the 12 months before the claim.
13. Suspension and termination
We may suspend or end access if you breach these terms or do not pay. You may stop using Facktum at any time. Sections 5, 8, 10 and 12 continue after termination.
14. Governing law
These terms are governed by the laws of the State of Colorado. The state and federal courts located in Colorado have exclusive jurisdiction, except where the law of your country requires otherwise.
15. Changes to these terms
We will post changes on this page and, for material changes, tell subscribers by email before they take effect.